Ep 29 of 2010
July 19, 2010
In Australia, the states legislate how consumers and businesses must behave when it comes to refunding money for faulty goods. Here in Victoria, Consumer affairs have a detailed web page outlining consumer's rights and obligations which would no doubt reflect attitudes in other states, but nowhere does it mention what happens when consumers knowingly purchase goods and services that are flawed.
Apple zealots, put your hands over your ears now, as the rubbery release date of Apple's iPhone 4 approaches. If you're going to buy one of the glorified music player which just so happens to have a built in phone, then you're about to buy a lemon, and Apple knows it.
Despite selling 1.7 million iPhone 4 units in the first three days after its US launch, Apple has taken a beating over the past few weeks over antenna problems that cause calls to drop out when the phone is held in a certain way. In fact Apple's share price has taken a hit and many are calling for a recall after tests against similar devices confirmed that the problem was a significant "design flaw".
So how could such an epic fail be associated with the Apple brand? Some suggest STEVE Jobs's insistence on strict design control appears to have led Apple to overrule internal concerns about the iPhone 4's antenna reception. The chief executive's stance also forced the company to deny carriers adequate time to test the new phone before selling it. Apple engineers were aware of the risks associated with the new antenna design as early as a year ago, but Mr Jobs liked the design so much that Apple went ahead with its development, said a person familiar with the matter.
The company called a news conference to discuss the issue but doesn't plan to recall the phone, a person familiar with the matter said, and in the day prior, Apple shares dived by 4% last night, cutting US$9.9bn off its $230bn value after speculation grew that the company would have to recall or issue hardware fixes for the new iPhone 4.
The electronics giant kept such a shroud of secrecy over the iPhone 4's development that the device didn't get the kind of real-world testing that would have exposed such problems in phones by other manufacturers, said people familiar with the matter.
In a press conference last Friday night in San Francisco, Steve Jobs said "We're not perfect" Something that the Apple chief and zealots around the world now has to come to terms with.
This week on TTR
- Apple stops dodging iPhone 4 issues but knew of iPhone 4 issues before launch.
- Chile becomes first net neutrality nation,
- Optus hits 50 Mbps on Sydney LTE network,
- Cyber Safety Committee censors Family Guy,
- Skype severs ties with Fring,
- Microsoft extends Windows XP downgrade rights and
- Adam but Telstra’s T-gadgets through the hoops!