Ep 28 of 2011
Once again Australian consumers have the ACCC, Australia’s consumer watchdog to thank for keeping the Telcos in line that are big on misleading, and once again, Australia’s number two telco Optus has had its wings clipped over recent broadband ads found to be just that.
This isn’t the first time Optus have been caught out misleading consumes so one has to wonder if this isn’t common practice. They’ve already been hauled across the coals over cap plans and the misuse of “unlimited”, and now they’ve been taken to task over those “Supersonic” and “Think Bigger” Ads. After the peak allowance was depleted, the consumer would not get the benefit of any of the remaining off-peak entitlement... at broadband speeds"
ACCC chairman Graeme Samuel sums the matter up saying “This decision sends the clear message that misleading consumers is not a legitimate business strategy… The entire telecommunications industry needs to sit up and take notice.”
Recently, the Federal Court found that Optus hadn’t clearly explained that those who went over the peak (or off-peak) data allowances would have their connections shaped to 64kbps
The Federal Court has ordered Optus to pay $5.26 million in fines in addition to corrective advertising, allowing affected customers to exit contracts without penalty and a court-appointed injunction on specific advertising from Optus on the issue.
The decision prompted a public apology from Optus chief Paul O'Sullivan, but he claims the company never received complaints from customers over the advertising.
This week on
Tech Talk Radio
The dust is still settling on Final Cut Pro X, the ACCC wins its biggest telco fine ever, Virgin Australia has capability to use mobile phones in-flight and Qantas points out the problems with lithium mobile phone batteries, Facebook launches video chat with Skype, more on Google +, and Adam Turner takes a look at the longevity of DVD and Bluray with the evolution of streaming media and download services. Also this week, James Gardiner from digitAll P/L, all about traditional vs digital cinema.
This week's App of the Week:
Android: Google +
iPhone coming soon
Google+ for mobile makes sharing the right things with the right people a lot simpler. Huddle lets you send super-fast messages to the people you care about most. With your permission, Instant Upload automatically puts the photos and videos you take into a private album in the cloud, so you can share them anytime, from anywhere. And no matter where you are, the stream lets you stay in the loop about what your friends are sharing and where they’re checking in.
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